Why can't I query the delayed train table?
If the CAPTCHA cannot be passed, please try disabling ad blockers (in your browser, extensions, proxy tools, DNS servers, etc.). You can also try using a different browser or device, or ask someone with computer experience around you for help. If the page cannot be opened at all, it is usually a network issue in your region; this affects only a small number of provinces in China. In that case, you can ask a friend to check the delayed train table and then share the result with you.
Why not buy or sell points?
For people holding points, using the 12306 Points Extension website to get real-time updates on available trains allows them to extend their points without any loss. If they trade points, they will definitely lose out, spending time and effort only to end up with a loss. There is also a 60-day validity rule for points used in ticket purchases, and they have to repeatedly explain the rules to the buyer. The buyer may refuse payment after receiving the ticket. If a dispute occurs during the transaction, there are extra costs and hassle involved. For the person buying the train ticket, their name, ID number, phone number, travel history, and other core personal information may be exposed to strangers, creating personal safety risks; the information may even be resold. After payment, the buyer may be blacklisted, and even if the ticket is already purchased, it may still be canceled (even tickets bought with points can be refunded without loss at any time; see the 12306 Free Refund Assistant at the top of the page). It is recommended to only buy tickets for close relatives you know well.
My points expire today, and there are no trains delayed by more than 30 minutes right now. What can I do?
If time allows, keep refreshing and monitoring. In the worst case, you can only choose the most suitable train that comes closest to the conditions, buy the ticket, and then watch for a delay-refund opportunity. Even if the train is delayed by less than 30 minutes, online refund permission may still be enabled during later station maintenance updates (this does not mean the delay becomes longer; it means online refund may still be opened even when the delay is under 30 minutes).
How much are 12306 points worth?
Every 100 points equals 1 yuan of ticket value. In practice, points are often understood as roughly 5% cashback for regular members, around 10% for youth promotions, and around 15% for senior promotions, so it is usually worth trying to save points that are about to expire.
Why use this tool? What are its advantages?
We continuously provide some of the most detailed step-by-step instructions available online, which helps reduce the risk of losing points because of operational mistakes. We also provide the latest delayed-train information across China, helping you quickly find trains that meet the conditions. This is a capability that other websites usually do not offer; even on the official 12306 platform, you would often have to check stations one by one. In addition, this tool is for information lookup only. It does not require or store sensitive user information, which makes it safer to use.
Can I do this without using the official 12306 APP? What problems can non-official platforms cause?
It is recommended to use the official 12306 APP for both ticket purchase and refund. Only the official APP usually gets online refund permission the earliest, and you also need the APP's Station Screen feature to verify delay information. Whether a refund is allowed is decided solely by 12306. Other platforms may not support refunds at all, which increases operational risk.
I have confirmed the train is delayed now, so why can't I get a refund? Why is the refund button gray?
Online refunds work only after the 12306 system enables online refund permission. You can keep waiting for the system to update and try again every 2 minutes, or call 12306 customer service and ask them to register a manual free refund due to train delay. Tell the agent it is a free refund because of a delayed train. They will usually ask you to handle it at the station; you can explain that the delay changed your itinerary and you have already left the station. If the train stops being delayed, or has already departed from your boarding station, the refund will no longer be possible. Some agents may refuse, so you may need to call multiple times and speak with different agents. After calling, you can also keep watching the train and retry the refund every 2 minutes. High-speed and EMU trains usually get online refund permission through automatic system updates, but often only close to departure time. Conventional trains more often rely on station staff to enable refund permission manually, so if you are buying a conventional train ticket, it is better to choose a larger station where refund permissions are maintained more actively and updated more quickly. Also, check whether you may have bought the wrong ticket, such as the wrong date, train number, or boarding station.
What if I do not have enough points for a full ticket?
If your points are not enough for a long-distance or expensive ticket, try a normal train or the shortest possible segment first so the expiring points can still be used. You can also check whether you have any missed rides from the last 90 days that can still be claimed for points, or look for small-value redemption options such as goods or meals inside 12306.
Is this 12306 points extension helper safe? Will it leak my password?
This tool does not require your 12306 password and does not take custody of your login credentials. Its role is to provide delayed-train information, operational guidance, and risk reminders. The actual ticket purchase and refund still happen inside the official 12306 app, so your password is not handled by this tool.